Two-way live interpretation
Each direction runs as its own interpreter session on a separate named audio track, so the caller and the dispatcher only ever hear the side meant for them. Turn-based, never talking over either voice.
Secure communications
Breaking language barriers when every second counts.
AuXio interprets an emergency call in both directions in real time — and turns it into a structured report that reaches the people who care about the caller, not just the dispatch console.
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Features
A live interpreter on the call, and a report that outlives it.
Live interpretation is what gets the caller understood. What happens after the call — a clear report in the hands of a trusted contact who can actually show up — is what AuXio is built for.
Locked critical glossary
19 life-or-death terms across 6 languages have a fixed translation — including their negations. Every translation is checked against the glossary afterwards and repaired if a term went missing or its polarity flipped.
Fallback instead of dead air
Every direction is a state machine: listening, processing, playing. Translation gets a 3.5 s budget to reach the first audio byte; past it, the original speech is spoken instead of freezing the call. There is never silence.
Trusted contact network
Contacts are set up long before anything happens and stored server-side, so they survive a lost or broken phone. When a call comes in, the people who would want to know are already on the list.
Report delivery that reaches anyone
Contacts with the app get a native push and a map. Everyone else gets WhatsApp, SMS or email with a short-lived signed link to a lightweight viewer — map included. Location travels as a real map pin, not a bare link.
Two reports, not one redacted
The family report is written from scratch for a family audience — what happened, where, that help is on the way. It carries no transcript, no confidence scores and no clinical detail; those exist only in the operator's copy.
How it works
From the first word to the report, in one continuous flow.
The caller, the dispatcher and the AI interpreter all join the same real-time room. Understanding the emergency and notifying the support network run alongside the call — never in front of it.
Before anything happens: set up your circle
In the app's settings you add your trusted contacts and ask each one to send a quick opt-in message on WhatsApp. That is real, explicit consent — recorded before the emergency, not improvised during it — and it is what lets a message reach them the moment it matters.
The call opens
The Android app joins a real-time room together with the dispatcher's web console and the AI interpreter. Each participant subscribes only to the audio meant for them, so nobody hears the wrong side of the conversation.
Both directions are interpreted
Speech is transcribed, translated by a model instructed to act as a strict interpreter — it never answers, advises or asks anything of its own — and spoken back with a low-latency voice. Negations, names, numbers and places are preserved exactly.
The emergency is understood in parallel
A second model reads the running transcript and extracts emergency type, people affected, location and active hazards, with a confidence score on every field. It runs beside the interpreter and can never slow it down.
An early alert goes out mid-call
Once location clears 0.75 confidence and emergency type clears 0.70 — both holding steady across two extraction passes, and never before 12 s into the call — a short alert is sent: what happened, where, and that emergency services are already on the line.
Two reports close the loop
On hangup AuXio writes two plain-text reports: the operator's, with per-field confidence, dispatch data and the full bilingual transcript — and the family's, written separately, in the caller's own language, with none of that. Each goes out over its contact's channel.
LiveKit AgentsDeepgram Nova-3Claude HaikuElevenLabs Flash v2.5SupabaseWhatsApp Cloud API via KapsoKotlin & Jetpack Compose
Safeguards & scope
AuXio informs. It never instructs.
A tool that speaks during an emergency has to be honest about where its role ends. These limits are deliberate, and they are visible on every screen and in every message AuXio produces.
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medical_information
No medical guidance, ever
Reports and alerts describe the situation. They never generate, suggest or relay a medical procedure for a family member to perform. Instructions come from the professionals on the call.
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The interpreter only interprets
The translation agent is constrained to faithful interpretation. It does not offer opinions, does not answer on the caller's behalf, and does not ask questions of its own.
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Consent first, minimum data after
Nobody is contacted without having opted in beforehand. Each recipient sees only the fields their role justifies, through links that are signed and short-lived rather than permanently public.